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New Entries
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audio 47:39
Social Media and Customer Service at Delta...
Jerry Fletcher, Manager, Reservation Systems- Customer Strategy & Social Media for Delta Airlines will present a case study on Delta’s innovated approach to social servicing, the lessons learned, and their continuous efforts to refine it.
Posted by Jerome Lofton, Mar 23, 2012
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audio 51:53
Application of Lean Six Sigma in a High Vo...
Application of Lean Six Sigma in a High Volume Diagnostic Laboratory – Tom Mohanty of Quest Diagnostics.
Posted by Jerome Lofton, Feb 24, 2012
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audio 56:31
"Culture Eats Process for Lunch ….." Kerri...
“Culture Eats Process for Lunch ….. and Everything Else for Breakfast!” Kerri McBride
Posted by Jerome Lofton, Jan 27, 2012
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audio 08:21
DOE Workshop 1/26/2011 Judi Kern
DOE Workshop 1/26/2011 Judi Kern
Posted by Jerome Lofton, Jan 27, 2012
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audio 19:22
ATS Overview and Tour 2011, Cathy Mansfield
ATS Overview and Tour 2011, Cathy Mansfield
Posted by Jerome Lofton, Nov 17, 2011
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audio 49:16
ISO from a Registrars Point of View
ISO from a Registrars Point of View, Todd Begerow, Intertek.
Posted by Jerome Lofton, Oct 27, 2011
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audio 28:37
ASQ Certification Exam Development
ASQ Certification Exam Development by John Larkin.
Posted by Jerome Lofton, Oct 27, 2011
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audio 57:05