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A Patient's Experience in the Ambulatory Care Environment, Uncovering the Waits in Healthcare

A Patient’s Experience in the Ambulatory Care Environment, Uncovering the Waits in Healthcare – David W. Franklin, Emory Healthcare Manager of Operations Improvement

Posted by Jerome Lofton, May 01, 2009

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Runtime: 52:02 |

About the Show

Audio Presentation from the Monthly ASQ Dinner Meeting.

Authors: Jerome Lofton

Topics: Careers, Training, National

Read more…

New Entries

Apr 09

How Do We Get Better? - W.F. (Bill) Swaim, Jr.

How Do We Get Better? – W.F. (Bill) Swaim, Jr – Chief of Staff of the Georgia Dept of Community Affairs discusses personal approaches to how he has implemented continuous improvement in the training of the management staff to achieve a business approach to managing in the public sector.

Posted by Jerome Lofton, Apr 09, 2009

How Do We Get Bette...
How Do We Get Better? - W.F. (Bill) Swaim, Jr.
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Runtime: 59:52

Mar 02

Integrated Enterprise Excellence - Forrest Breyfogle

Integrated Enterprise Excellence – Forrest Breyfogle

Posted by Jerome Lofton, Mar 02, 2009

Integrated Enterpri...
Integrated Enterprise Excellence - Forrest Breyfogle
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Runtime: 64:36

Feb 24

Transforming An Industry - Tom Maldonado

Transforming An Industry – Tom Maldonado of “Rooms to Go” tell us how they did it.

Posted by Jerome Lofton, Feb 24, 2009

Transforming An Ind...
Transforming An Industry - Tom Maldonado
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Runtime: 97:03

Jan 25

Mead Westvaco Atlanta Overview & Tour - Cheryl Molebash

Mead Westvaco Atlanta Overview and Tour – Cheryl Molebash GM & MSSBB

Posted by Jerome Lofton, Jan 25, 2009

Mead Westvaco Atlan...
Mead Westvaco Atlanta Overview & Tour - Cheryl Molebash
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Runtime: 31:33

Oct 29

Improving the Performance of IT Operations - Nick Sourant

“Improving the Performance of IT Operations – Creating, Managing, and Improving Your Information Technology Metrics”

Posted by Jerome Lofton, Oct 29, 2008

Improving the Perfo...
Improving the Performance of IT Operations - Nick Sourant
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Runtime: 46:11

Oct 07

The ISO 9000-2008 Revisions - Craig Cochran

The ISO 9000-2008 Revisions – How It Will Affect You – Craig Cochran

Posted by Jerome Lofton, Oct 07, 2008

The ISO 9000-2008 R...
The ISO 9000-2008 Revisions - Craig Cochran
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Runtime: 45:59

Jun 20

Facilitation Skills and World Class Performance - Susan Puryam

Facilitation Skills Remain A Critical Ingredient Of World Class Performance

Posted by Jerome Lofton, Jun 20, 2008

Facilitation Skills...
Facilitation Skills and World Class Performance - Susan Puryam
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Runtime: 69:04

May 16

Improving Public Services - Jim Flowers

Improving Public Services: Why it isn’t as easy as it seems – Jim Flowers, Customer Service Champion, University System of Georgia

Posted by Jerome Lofton, May 16, 2008

Improving Public Se...
Improving Public Services - Jim Flowers
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Runtime: 59:37

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