“Culture Eats Process for Lunch ….. and Everything Else for Breakfast!” Kerri McBride, Human Capital practice at the North Highland Company

As organizations re-make themselves to meet the challenges of our global business environment, they encounter mysterious roadblocks and resistance they didn’t expect to see. Carefully designed initiatives somehow get derailed, and the source of the problem is difficult to pinpoint. Eventually, the organization’s culture is blamed … and accurately! The very fabric of the organization, its culture, is refusing to come to heel! How do you gain an understanding of the impact of an organization’s culture on the planned business change? What can we do about it? Can the culture be changed?